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Zev
1 month agoNew Contributor
One Time code not working
The one-time code to a shared password is not working. When I put in the code, i dont get anything, not an error or a sign-in. I already deleted and re-added it to the user. Everyone with access to...
1P_Dave
Moderator
30 days agoHello Zev​! 👋
I'm sorry that the one-time code isn't working. Just to clarify: are you trying to open an item that was shared with you using a secure share link? And the verification code that you receive via email isn't working?
If that's the case then can you try to open the link using a Private or Incognito window in your browser? Let me know if that still doesn't work or if I misunderstood the situation.
-Dave