Forum Discussion

Zev's avatar
Zev
New Contributor
1 month ago

One Time code not working

The one-time code to a shared password is not working. When I put in the code, i dont get anything, not an error or a sign-in.  I already deleted and re-added it to the user. Everyone with access to...
authentication
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
30 days ago

Hello Zev​! 👋

I'm sorry that the one-time code isn't working. Just to clarify: are you trying to open an item that was shared with you using a secure share link? And the verification code that you receive via email isn't working? 

If that's the case then can you try to open the link using a Private or Incognito window in your browser? Let me know if that still doesn't work or if I misunderstood the situation. 

-Dave