ServerError 500 when attempting recovery

Hello, we have recently begun to notice a significant number of errors in our employees' login attempts, always in scenarios where they have been configured to log in via Microsoft EntraID SSO. The errors vary, even after clearing the cache, deleting the extension, or using another browser.

Even though the recovery process has started, the user is unable to proceed with the recovery.

We have had the application for some time and have never encountered the current problems. We request your assistance in resolving this issue.