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jbourne6321's avatar
jbourne6321
New Contributor
5 months ago
Solved

SSO in Edge giving me error 400

I've been running 1Password using Azure SSO authentication for some time now and it's been going relatively smoothly. Yesterday I had one user complain they were getting the following 400 error: ...
sso
  • 1P_SimonH's avatar
    1P_SimonH
    5 months ago

    Hi jbourne6321,

    Thanks for including the screenshot and the redaction!

    Is it possible you're using our older "public client" config for Azure SSO? It isn't compatible with conditional access policies (CAPs) and the error you're seeing usually means CAPs are in use with the public client. If so, you can update to the private client and the user shouldn't get that error anymore: https://support.1password.com/migrate-entra-cap/ 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
5 months ago

Hi jbourne6321,

Thanks for including the screenshot and the redaction!

Is it possible you're using our older "public client" config for Azure SSO? It isn't compatible with conditional access policies (CAPs) and the error you're seeing usually means CAPs are in use with the public client. If so, you can update to the private client and the user shouldn't get that error anymore: https://support.1password.com/migrate-entra-cap/ 

  • jbourne6321's avatar
    jbourne6321
    New Contributor
    5 months ago

    It's possible, but what's throwing me is that this is only affecting a single user, in a single browser. My thinking would that if there was an incompatibility issue it would be more widespread across our userbase.

    • jbourne6321's avatar
      jbourne6321
      New Contributor
      5 months ago

      Shows how much I know! Change made and this seems to be working now for the user who was experiencing issues. Many thanks for your help!