Forum Discussion

KDitty98's avatar
KDitty98
New Contributor
7 months ago

SSO via Entra ID (Business)

We’ve recently rolled out 1Password with SSO, and we’re running into an issue with users who travel between our different locations. When they try to sign into 1Password on a new device, they’re prom...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello KDitty98! 👋

Thanks for reaching out. If you want to sign in to 1Password on a new device when using SSO, you’ll need to use the 1Password app on an existing device to transfer the encryption key. You can read more here :


So that I can better understand the situation, can you tell me the following:

  1. Are the same users being asked to transfer the encryption key multiple times when using a new device? Or just the first time that they sign in?
  2. Do the users have an existing device where they're using 1Password that they take with them when traveling? Such as a laptop or a mobile phone? 


I look forward to hearing from you.

-Dave

KDitty98's avatar
KDitty98
New Contributor
7 months ago

1P_DaveLMB-74474-284 

I've opened a ticket with support and haven't got anything back. Did you have an update for my issue, or is 1password not compatible with my situation?