Unable to login into 1Password

Hi kanguis​, thanks for joining the community! I'm sorry to hear there's been an issue signing in.

If you're being prompted to transfer an encryption I suspect you're using 1Password alongside SSO at your organization. If that's the case, you'll need to sign in where you first linked your account in a 1Password app or on the 1Password website so you can verify the sign in. You can find steps to do so in our 1Password with SSO guide. If that's not possible, it may be necessary to contact your team admin and have them recover your account. 

While we can't perform the account recovery, please feel free to contact the support team if we can help you or your team admin with any specifics. You can contact us at support@1password.com. Thanks again!