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hereisjavi's avatar
hereisjavi
New Contributor
6 months ago
Solved

Virus Alert from Forticlient

I was using 1password for my work computer and for the first time ever i got a virus alert for 1password from forticlient vpn. Not sure if anything has changed for this to have been triggered.  ...
macos
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    hereisjavi​ and TDMayo​ 

    Thanks for your patience. Our release team reported this as a false positive to FortiClient and their team has confirmed that they've fixed the issue with "AVDB version 93.03495 and above". 

    Please update to the latest version of FortiClient that includes this AVDB version (or later). If you still see the same message then let me know which version of FortiClient you're using so that I can bring that back to the team. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello hereisjavi​! 👋

I'm sorry that you're seeing a virus warning on your Mac. I'm not currently seeing any other reports of this from other customers, since you're using a work machine I recommend that you reach out to your employer's IT team so that they can look into this further from their end and make sure that your Mac is secure.

If they determine that the issue isn't limited to just your Mac, please open a ticket with our support team by sending an email to support@1Password.com along with a link to this thread.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave