Forum Discussion
Former Member
3 years agoHow do I migrate ny One Password from my old iPhone to a new one? Thanks
How do I migrate ny One Password from my old iPhone to a new one? Thanks
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.0
Browser:_ safari
Referrer: foru...
steph_giles
1Password Team
3 years agoHey @virtualbartek,
I have passed this feedback on to the team, let us know if there's anything else we can help with in the meantime.
ref: PB32550282
- MRubenzahl11 months agoNew Contributor
Thank you, Dave. As it happens, the problem went away a day later, on its own. Nonetheless, I did the steps you suggested.
(The automatic update setting was on; not sure why it wasn't up to date.)
Hello MRubenzahl! 👋
I'm sorry that 1Password is locking more often than expected and that Touch ID unlock isn't working. As a first step, update 1Password for Mac to version 8.10.40: How to keep 1Password up to date
Then follow these steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
If you still can't unlock 1Password in the browser using Touch ID after following these steps then can you tell me if you can unlock the desktop app itself?
-Dave