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Forum Discussion
Anonymous
3 years ago1 Password keeps changing my security setting from NEVER ask for a Password to EVERY 30 DAYS
I use 1 Password on Apple computers with Mac Ventura.My preferences are set to open 1Password with a fingerprint or an Apple Watch and NEVER ask for a password.
But each time I turn my computer off...
1P_Dave
Moderator
3 years ago@Dub
I'm sorry that the "Require Password" setting is changing after a restart. That definitely doesn't sound right and I'd like to investigate further. Please do the following:
- Change the "Require Password" setting to 30 Days.
- Change the "Require Password" setting to "Never" and note the time.
- Restart your Mac.
- Check the "Require Password" setting and make sure that it's been changed. Note the time and the value that it was changed to.
I'd then like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/135438/1-password-keeps-changing-my-security-setting-from-never-ask-for-a-password-to-every-30-days
- Your forum username:
Dub - The times and notes from steps 1-3 above.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!