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aiko000's avatar
aiko000
New Member
1 hour ago

Security Key still not working in 1Password Mac app - AUTH-1545 unresolved after 2+ years

I'm writing to add yet another report to this long-standing issue. I have a Google Titan Security Key configured as 2FA for my 1Password account. It works perfectly fine in the browser, but the 1Password Mac app simply does not recognize it. The LED stays off, tapping does nothing, and I'm stuck at the "Tap your security key to finish signing in" screen.

This is the exact same issue reported by multiple users going back to late 2023:

In the October 2025 thread, a moderator acknowledged the issue under internal ticket AUTH-1545 and stated it was "being investigated". It is now April 2026 - six months later and nearly three years since the first reports - and there has been no update, no fix, and no timeline communicated to the community.

This is not an edge case. 1Password actively advertises security key support and encourages users to set them up. When users follow that recommendation, they find themselves locked out of the Mac app with no warning whatsoever. For a product whose entire value proposition is security and reliability, that is unacceptable.

I need a clear answer from the 1Password team:

  1. When will AUTH-1545 be fixed?
  2. If there is no fix planned, say so openly so affected users can make informed decisions about their subscriptions.

Silence on a known, multi-year authentication bug is not acceptable for a paid security product.

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