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Forum Discussion
aiko000
1 hour agoNew Member
Security Key still not working in 1Password Mac app - AUTH-1545 unresolved after 2+ years
I'm writing to add yet another report to this long-standing issue. I have a Google Titan Security Key configured as 2FA for my 1Password account. It works perfectly fine in the browser, but the 1Password Mac app simply does not recognize it. The LED stays off, tapping does nothing, and I'm stuck at the "Tap your security key to finish signing in" screen.
This is the exact same issue reported by multiple users going back to late 2023:
- Nov 2023: Adding Security Key to My Account Has Locked Me Out of All the 1Password Apps
- Apr 2024: Titan security key doesn't work with the 1Password for Mac desktop app
- Jul 2024: 2FA with security key - Unable to log in in the 1Password Mac Application
- May 2025: 1Password macOS w/ Google Titan Key - No security key prompt
- Oct 2025: Titan Security Key not functioning on MacOS app (known issue for 2 years and still not fixed)
In the October 2025 thread, a moderator acknowledged the issue under internal ticket AUTH-1545 and stated it was "being investigated". It is now April 2026 - six months later and nearly three years since the first reports - and there has been no update, no fix, and no timeline communicated to the community.
This is not an edge case. 1Password actively advertises security key support and encourages users to set them up. When users follow that recommendation, they find themselves locked out of the Mac app with no warning whatsoever. For a product whose entire value proposition is security and reliability, that is unacceptable.
I need a clear answer from the 1Password team:
- When will AUTH-1545 be fixed?
- If there is no fix planned, say so openly so affected users can make informed decisions about their subscriptions.
Silence on a known, multi-year authentication bug is not acceptable for a paid security product.
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