Persisting after restart. Crashes in 100% of attempts to open app. Crash log (1 year): https://bin.disroot.org/?99620356bbf433fb#ECokevoMoS6TbcUdij9S2todUYwvqdsVrGtVhpA2hJSW I know this is an old iOS, but this iPad model sadly is stuck on that OS. It is still a good device I would love to continue using and not artificially make it obsolete. So would apreciate it very much, if this could be looked at. Thanks for making 1P. 1Password Version: 7.9.4 Extension Version: N/A OS Version: iOS 12.5.5

Hey LosInvalidos: I'm sorry you're running into this crash. Thank you for your crash log, we'll take a look and see what could be going on here. I've added you to our issue of affected users and hopefully we can have this smoothed out soon. Thanks for your patience! Jack ref: apple-5632

I am having the same problem. iOS 12.5.5 on my iPad mini 2. Immediate crash when opening the app.

Hey @Gangbuster: I'm sorry you're running into this as well. We're actively investigating, and I've added you as affected to our issue. Jack

same on original Air. 12.5.5 is the max upgrade. That’s three times in a short space of time now. As I asked last time, please don’t only do the immediate fix but put processes in place that keep this from happening with each new release. Not all of us can afford constant hardware updates. Must that really mean we have to forgo online security?

Wednesday 09-Feb-2022: 1P 7.9.4 crashing on iPhone11 running iOS 13.3.1. This is exactly the same problem that happened back in October 2021 after an update was issued and was later fixed by issuing a subsequent update within a day or two of that release. Please can you fix and issue another update as now I can't access any of my data. Thanks.

1P 7.9.4 crashing on iOS 12 and 13

22 Replies

1P_Tommy
Moderator
4 years ago
matzo

https://1password.community/discussion/58717/joining-the-1password-for-ios-beta will get you where you need to go. :chuffed: It is possible the beta is currently full. If so, check often and do not delay when a spot opens up.
matzo
New Contributor
4 years ago
1P_Ben Thanks for the update, how can I enrol in the Beta test programme as I will have an iOS 12/13 for the foreseeable future.
1P_Ben
1Password Team
4 years ago
LosInvalidos

I got a small update from development: in theory this should've broken when we started using Xcode 13, sometime last summer. Unclear why it broke now, vs then. I realize that's probably still not an entirely satisfying answer, but it is the closest I have for a technical explanation. I hope that helps!

Ben
1P_Ben
1Password Team
4 years ago
Glad to hear it @lmcbride. If we can be of further assistance, please don't hesitate to contact us.

Ben
Former Member
4 years ago
Ben... I just got the latest version 7.9.5 from the app store and it worked a treat! Massive relief to get access to my passwords....Thank you for your help with this. Much appreciated.
1P_Ben
1Password Team
4 years ago
@lmcbride and @DavidFromFrance

You're very welcome!

LosInvalidos

I'm afraid I don't have any details beyond what I shared.

Ben
Former Member
4 years ago
Thanks Will and Ben for your reactivity, save us the cold sweats until the next update!
LosInvalidos
Occasional Contributor
4 years ago
1P_Ben I appreciate you taking the time trying to answer. I am aware of how QA and DEV works. However you avoided all technical details as to why the app crashed. Probably some Xcode changes?
Former Member
4 years ago
Will
Just got 7.9.5 update from the app store. Massive relief when the app opened. Can you express my gratitude to your programmers for fixing this problem.
1P_Ben
1Password Team
4 years ago
Hey LosInvalidos

Can you share what went wrong

We no longer beta test updates for 1Password for iOS against anything as old as iOS 12/13 internally, and none of our external testers reported the problem. That indicates to me that none of our volunteer beta testers are running iOS 12/13 anymore either.

and how this got addressed?

As soon as the crash was identified it was escalated to engineering, and work began on hunting down a device old enough to run iOS 12. Fortunately one of our developers still had one, and we were able to reproduce the problem. Once the problem was reproduced it was able to be identified, then corrected in the 7.9.5 update.

Confirming the fix.

Thank you!

Ben