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LosInvalidos's avatar
LosInvalidos
Occasional Contributor
4 years ago

1P 7.9.4 crashing on iOS 12 and 13

Persisting after restart. Crashes in 100% of attempts to open app. Crash log (1 year): https://bin.disroot.org/?99620356bbf433fb#ECokevoMoS6TbcUdij9S2todUYwvqdsVrGtVhpA2hJSW I know this is an ol...
ios
1P_Ben's avatar
1P_Ben
Icon for 1Password Team rank1Password Team
4 years ago

Hey LosInvalidos

Can you share what went wrong

We no longer beta test updates for 1Password for iOS against anything as old as iOS 12/13 internally, and none of our external testers reported the problem. That indicates to me that none of our volunteer beta testers are running iOS 12/13 anymore either.

and how this got addressed?

As soon as the crash was identified it was escalated to engineering, and work began on hunting down a device old enough to run iOS 12. Fortunately one of our developers still had one, and we were able to reproduce the problem. Once the problem was reproduced it was able to be identified, then corrected in the 7.9.5 update.

Confirming the fix.

Thank you!

Ben