1P 8 Mac app error: offline & won't reconnect to cloud sync
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom tha...
Anonymous
2 years ago
Hi 1P_Dave -- I submitted the email with diagnostics to mailto:support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.
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8 Mac app error: offline & won't reconnect to cloud sync","id":"message:101029","revisionNum":1,"repliesCount":40,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:101029"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101029"},"body@stripHtml({\"truncateLength\":200})":" My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom tha...","body@stringLength":"720","rawBody":"
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
My 1P account is paid and up to date. On updated mac app 1P v8.9.11. In the upper right I have the orange cloud with a line through it. When I click on it, I get a white text box on the bottom that says \"Offline\" with a button to reconnect. When I press the button, same error. I have restarted computer multiple times. I'm on a 2021 Macbook Pro 16\". This has been going on now for 2 weeks.
\n\n
Chrome extension works fine.
\n\n
Only thing I can think of is that the company has not yet allowed the macOS to update - I'm still on 13.0. Please help
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Hi 1P_Dave -- I submitted the email with diagnostics to mailto:support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.
","body@stringLength":"406","rawBody":"
Hi -- I submitted the email with diagnostics to support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.
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