Forum Discussion

scott2023's avatar
scott2023
Occasional Contributor
10 months ago

1P asking me to re-unlock far too frequently

Oh, 1Password, you're driving me crazy! Why are you prompting me for my password so frequently? I cannot see any rhyme or reason to it — but many times throughout the day, the Safari extension will "...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello scott2023! 👋

I'm sorry that you're being prompted to unlock 1Password using your account password more often than expected. So that I can better understand the situation can you tell me the following:

  1. When you're prompted for your account password when using 1Password for Safari, are you still able to unlock the 1Password for Mac desktop app using Touch ID?
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings. Then can you tell me if you see Integration status: Connected 🟢 or do you see an error message with a different coloured circle?

I look forward to hearing from you.

-Dave