Forum Discussion

ariod's avatar
ariod
New Contributor
4 months ago

1P Chrome Extension started asking me password

Hello,

in the last few days, the 1P Chrome Extension has started asking me to enter my password everytime my Mac wakes up from sleep. Normally it would ask me to sign in with my Touch ID, but not anymore. Has this started happening for anyone else?

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello ariod​! 👋

    I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

    1. Close all open web browsers. 
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Applications folder. 
    4. Open your web browser. 

    Let me know if that doesn’t fix the issue. I look forward to hearing from you. 🙂

    -Dave

    • ariod's avatar
      ariod
      New Contributor
      3 months ago

      Hi Dave, thanks for getting back to me.

      Unfortunatel, this did not help. I went to lock my laptop, unlocked, clicked the 1P icon and there's a long loading before asking me the to enter the password. Before, it was opened instantly, and it did not ask me for the password just to authenticate via fingerprint.

      Video: https://share.cleanshot.com/Q83Z1193

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        ariod​ 

        I'm sorry that the steps didn't help. So that the team and I can look into this further, I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/1p-chrome-extension-started-asking-me-password/157767
        • Your forum username: ariod


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave