1P doesn't offer to save login info on a new site

Hey MultiMatt thanks for writing to us.

I'm sorry to hear that you're having trouble with 1Password not offering to save your items. That is definitely not the normal behaviour.

Would you mind trying to create a login on our test site with the following steps?

1. Navigate to this site -> https://fill.dev/form/registration-email
2. Manually type in a test email.
3. Either manually enter a password twice or click the suggested password offered below the password field.
4. Save the login with the prompt that appears.
5. Search for the item in 1Password.

If you still aren't able to save the item, can you let me know where things went wrong or if you see an error message such as "Unable to save" or anything of that nature?

You mentioned that you weren't able to see the item when it was in your private vault. Can you try the following steps to see which vaults 1Password for Chrome has access to?

1. Right click the 1Password icon in Chrome's toolbar and choose "Settings".
2. Scroll down to the "Accounts & Vaults" section.

Do you see a checkmark next to your "Private" vault?

I understand it may not be as obvious as moving items in the app, but it's possible to move an item to another vault. Once you've found and selected the item you wish to move on 1Password.com, you can click the box with an arrow coming out of it and choose move, then select a vault to move it to.

Let me know if you have any questions!