Forum Discussion

vincentbaas's avatar
vincentbaas
New Contributor
1 month ago

Bug? Browser extension not unlocking or filling in password

My 1Password browser extension often refuses to unlock and fill in passwords. Even when I click 'Open 1Password' on the menu bar icon it won't open the app. I already tried reinstalling my browser extension, but no success. Sometimes the extension will work, but the issue is unpredictable and doesn't seem to be tied to specific sites. 

Software versions used:

  • MacOS 15.6.1
  • Safari 18.6 (20621.3.11.11.3) 
  • 1Password for Safari 8.11.20.39
  • 1Password for Mac 8.11.20 (81120039)

Screenrecording of the issue: 

 

browser extension
macos

3 Replies

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    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      Thank you for posting the Support ID! One of my colleagues will reach out to you soon via email, please continue the conversation there. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello vincentbaas​! 👋

    I'm sorry that 1Password isn't unlocking properly. The next time that the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/bug-browser-extension-not-unlocking-or-filling-in-password/165277
    • Your forum username: vincentbaas


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave