Forum Discussion

MultiMatt's avatar
MultiMatt
New Contributor
3 years ago

1P doesn't offer to save login info on a new site

For security reasons, I am glad I switched from LastPass over to 1Password, but I am still going through withdrawls with the experience with the 1P browser extension. My most recent frustration is...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey MultiMatt,

I'm sorry for the trouble, can you try these steps to re-sync your account which may help with the issues you are experiencing:

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how it goes and if you run into any issues with these steps.