Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
AlmoEnd
2 years agoDedicated Contributor
1P master PW *before* you can use Windows Hello??
At least that's my memory of what the prompt says, kinda obviating the usefulness of WH. What settings might I be missing (there seem to be no end of differences in the settings of the 1P UI from pla...
1P_Gem
Moderator
2 years agoHi AlmoEnd! I understand that you're seeing a message indicating that you'll need to enter your account password before you can use Windows Hello. This sounds like the expected behaviour here. For the first unlock after enabling Unlock using Windows Hello, you'll be asked for your account password first, and then a Hello prompt will appear, which you can complete in order to finish setting up your unlock secret. After this, subsequent unlocks will only prompt you for Windows Hello, not your account password.
Aside from the initial setup process, there are a few other circumstances when 1Password will request your account password instead of Hello:
- If the amount of time in Settings > Security > “Require password” has elapsed.
- If your face or fingerprint isn’t recognized.
- If you’re trying to change your account password.
- If you’ve restarted 1Password, including after updating 1Password or restarting your PC.
The last point can be improved if your device is TPM 2.0-enabled. In this case, turning on the Use the Trusted Platform Module with Windows Hello option will allow you to unlock with Windows Hello without entering your account password even after a restart of the app or your PC.
And, what does it mean when I see (and I have read the explanatory text for) "Show Windows Hello prompt automatically?"
Enabling this setting allows Windows Hello to automatically pop up with a prompt on the unlock screen. Disabling this setting means you'll need to manually bring up the Hello prompt by clicking the smiley face Windows Hello icon to the right of the account password field.
I hope this helps! If you have any further questions or concerns, let me know 😄