1P not filling the boxes

Hi Steph,
Thanks for looking into this for me.
Further to your comments:-

 'You should be able to fill them after following the steps above if you go directly to the login page and then click into the fields and choose the 1Password suggestion that appears beneath them.'

Although I get the 1Password logo in the user name and password boxes, nothing appears there.

One final thought.
I've recently arrived in 1P from Last Pass, and everything imported fine.
I've kept LP live during the changeover.
BUT
Once a website has a new password in 1P, I've deleted the site from Last Pass including LP's archives.
Could this be an issue?
Dave

Hey dave99t,

You're right, because of the way in which this website is built 1Password is unable to Open and Fill your credentials.

You should be able to fill them after following the steps above if you go directly to the login page and then click into the fields and choose the 1Password suggestion that appears beneath them.

I'm sorry for the trouble.

Thank for you getting back to us Andrew42, can you let me know if things are faster for you after a restart or is the behaviour the same?

Do the credentials eventually fill?

Edge 114.0.1823.58 (64 bit)
Extension 2.12.0
Yes I fill by clicking on Open and Fill in the app
Yes I see the icon in the toolbar and it works as it should although it takes a while to recognise that the Desktop app is unlocked.

Thank you for your help.

Hi Steph,
I'm still struggling I'm afraid.
In Google I typed 'Ordnance Survey maps on line log in', and from the options, selected:-
https://osmaps.com/en-GB/ and got the screen dump below.

At the top of the page I clicked on Maps which passed me to the next image

This is the page which I normally start in when accessing Ordnance survey maps. However at the moment I have to use this circuitous route to get to it.
Clicking on log in gets me to the log in page.
I then filled in my details and used the 1Password icon to save them.

This is now available in 1Password (screen dump below):-

Clicking on the Open & Fill of this item opens a page which is blank except for a one line message:-
'The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. (screen dump below)
https://ordnancesurveyidentity.b2clogin.com/?exmdp6hkdotumcp5go3gb36g4i=4vytfsgpmucnuu2i277wmt4mtq
Dave

Hey dave99t,

Thank you for sharing this, I have done some testing and found I was able to fill the fields after following the below steps:

1. Go to the log in page
2. Manually enter your log in details but don't click enter or sign in.
3. Right click the 1Password icon in your browser toolbar and choose 'Save Login'
4. Give it a title and click Save.
5. Now refresh the page and see if you are able to fill.

Let us know how you get on.

Hi Steph,
The web address is https://explore.osmaps.com/
I appreciate your help.
Dave

Hey dave99t,

Can you point me at the specific website you are having difficulty with so I can do some testing?

Thank you!

Hi Joy, I'm having a very similar problem, so can I piggy back here by answering your questions?
Browser Chrome
1 Password version 8.10.7
Using 'Open & Fill'
Icon in browser toolbar
Clicking on the icon opens 1pw if it's not open already.
MY ISSUE
I've just migrated from Last Pass and all of my items came across without any apparent problem.
I'm in the process of creating new passwords for each website but one website will not autofill despite all of my efforts.
I've:-
Uninstalled/ reinstalled 1Password
Cleared the cookies from the webites cache.

Suggestions would be appreciated.
Dave

Hey Andrew42, sorry to hear about the filling issues. To better understand what's happening, and to provide the best advice in moving forward, I'd like to ask a few questions:

• What browser are you using and what version is it?
• What version of the 1Password extension is installed?
• Are you filling by clicking on "open and fill" from the 1Password app?
• If not, what specific steps are you taking?
• Do you see the 1Password icon in your browser's toolbar?
• If so, what happens when you click on it?

I look forward to hearing from you about this.