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Forum Discussion

Former Member

3 years ago

1P not populating login fields

I've been noticing this for a while, but it's become really annoying now.
On a website login page, the username field will show the 1P icon. Nothing is being populated automatically. If I Hover over the field, or click the 1P icon in the field nothing happens. I basically have to go to 1P in the browser bar or open Quick Access and copy and paste bother username and password individually. What's going on?

PS Version info as below - yes I know I'm not running the latest macOS but my iMac won't update beyond Catalina, it's too old.

1Password Version: 8.10.4
Extension Version: 2.10./0
OS Version: macOS 10.15.7
Browser:_ Safari 15.6.1

browser extension

4 Replies

steph_giles
1Password Team
3 years ago
Sorry for the delayed response @statto1927.

I'm glad the steps got things back on track for you. It sounds like 1Password in Safari was having a hard time connecting with your 1Password app. This can sometimes happen after an update or your browser or 1Password and generally a restart will get things working again.

That being said, if you continue to run into issues please get back in touch so we can take a deeper looking into what may be going wrong.

Have a great weekend!
Former Member
3 years ago
Ah, ok Steph

Clicking on the 1P icon in Safari's toolbar had no effect other than continually prompting me for 1P master password (with no following effect).

Following the steps you outlined 1-4 appears to have resolved the issue.

Very odd. What would have cause the app to stop functioning properly?

Thanks

Simon
steph_giles
1Password Team
3 years ago
Hey @statto1927,

I'm sorry for the trouble.

If you click on the 1Password icon in your Safari toolbar, what happens? Can you enter your password and see your items?

Is the behaviour the same if you follow the below steps:

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".

Quit Safari by right clicking its icon in the Dock and selecting "Quit".

Open and unlock 1Password.

Open Safari and test if it is working properly.

Let us know how you get on.
Former Member
3 years ago
OK, so I've narrowed this down. It works fine when I use Chrome, so looks like a Safari issue.
PS - Autofill from the browser bar doesn't work in Safari either.
Anyone?

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I've been noticing this for a while, but it's become really annoying now.
\nOn a website login page, the username field will show the 1P icon. Nothing is being populated automatically. If I Hover over the field, or click the 1P icon in the field nothing happens. I basically have to go to 1P in the browser bar or open Quick Access and copy and paste bother username and password individually. What's going on?

\n\n

PS Version info as below - yes I know I'm not running the latest macOS but my iMac won't update beyond Catalina, it's too old.

\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10./0
\nOS Version: macOS 10.15.7
\nBrowser:_ Safari 15.6.1

","body@stringLength":"720","rawBody":"

\n\n

PS Version info as below - yes I know I'm not running the latest macOS but my iMac won't update beyond Catalina, it's too old.

\n\n

1Password Version: 8.10.4
\nExtension Version: 2.10./0
\nOS Version: macOS 10.15.7
\nBrowser:_ Safari 15.6.1

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1P not populating login fields","moderationData":{"__ref":"ModerationData:moderation_data:23080"},"body":"

Sorry for the delayed response @statto1927.

\n\n

I'm glad the steps got things back on track for you. It sounds like 1Password in Safari was having a hard time connecting with your 1Password app. This can sometimes happen after an update or your browser or 1Password and generally a restart will get things working again.

\n\n

That being said, if you continue to run into issues please get back in touch so we can take a deeper looking into what may be going wrong.

\n\n

Have a great weekend!

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Ah, ok Steph

\n\n

Clicking on the 1P icon in Safari's toolbar had no effect other than continually prompting me for 1P master password (with no following effect).

\n\n

Following the steps you outlined 1-4 appears to have resolved the issue.

\n\n

Very odd. What would have cause the app to stop functioning properly?

\n\n

Thanks

\n\n

Simon

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Hey @statto1927,

\n\n

I'm sorry for the trouble.

\n\n

If you click on the 1Password icon in your Safari toolbar, what happens? Can you enter your password and see your items?

\n\n

Is the behaviour the same if you follow the below steps:

\n\n

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
Open and unlock 1Password.
Open Safari and test if it is working properly.

\n\n

Let us know how you get on.

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OK, so I've narrowed this down. It works fine when I use Chrome, so looks like a Safari issue.
\nPS - Autofill from the browser bar doesn't work in Safari either.
\nAnyone?

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