Forum Discussion

  • Former Member's avatar
    Former Member

    Hey @Davidporter1151 we're unable to see the image. Are you able to upload your screenshot into your post via this icon?

    If you have any trouble, you can also email us the screenshot. With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • Former Member's avatar
    Former Member

    /Users/davidlporter/Desktop/Screen shot Dave_1P.png

    Every time I try to open 1password I get this screen

  • Hi @Chrisbued,

    Thank you for the update, I'm glad you figured things out.

    Let us know if there is anything else we can help with!

  • Former Member's avatar
    Former Member

    Hello Dave,

    thx for getting back to this thread.

    In my case I was able to solve my problem by checking the name of the App in the Applications folder.

    I temporarily renamed 1Password.app to 1Password8.app in order to use Version 7 temporarily - and this caused the trouble with the browser extension in Safari. Now everything is working fine.

  • Hello @Davidporter1151 and @Chrisbued! 👋

    I'm sorry to hear that you're both having trouble opening 1Password for Safari. I know that this is cliche to suggest but can you restart your Macs and then try to open 1Password for Safari again? If that still doesn't work then, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Make sure that nothing sensitive is visible in the screenshot. 🙂

    -Dave

  • Former Member's avatar
    Former Member

    +1, same issue here

    1PW beta 8.9.9, Extension from App Store, macOS 13

    Thx for help in advance ! =)