1P7 suddenly won't work. Forgot account password for 1P8. [#IME-99922-517]

Hello @Artyo! 👋

I'm sorry that you ran into trouble after migrating to 1Password 8 and an account. I want to start by apologizing for the frustration. You're correct that, if you forget or lose your account password, there is nothing that 1Password Support can do to reset that password for you. Unlike other services, 1Password protects your data using encryption rather than just authentication and your account password is the secret that decrypts your data.

I'm happy that you were able to find a workaround by restoring a Time Machine backup of your previous data in 1Password 7. Since you're already in conversation with the team over email I suggest continuing the discussion there and I've asked one of my colleagues to followup with you as soon as possible. To prevent having the same conversation in two different places I'm closing this thread.

-Dave

ref: IME-99922-517