Forum Discussion

bobkoh's avatar
bobkoh
Occasional Contributor
3 years ago

Why does 1P opens a new browser tab prompting login...

...immediately upon successful login to the Edge browser extension? How do I stop this unnecessary tab from opening? It doesn't serve any purpose, other than having to close this tab every time!

1Password Version: Not Provided
Extension Version: 2.8.0
OS Version: Windows 10
Browser:_ Edge
Referrer: forum-search:https://1password.community/search?Search=Why%20does%201P%20opens%20a%20new%20browser%20tab%20prompting%20login%2C%20after%20logging%20in%20to%20the%20Edge%20extension%3F

23 Replies

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey bobkoh,

    Thanks for getting back to me.

    The instructions to grab the diagnostics report are for the 1Password desktop app not 1Password in your browser. Can you let me know if you are able to follow them here?

    In addition, can you attach both reports to an email addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • bobkoh's avatar
    bobkoh
    Occasional Contributor
    3 years ago
    1. I don't know where the 1P Diagnostic Report is. There isn't a Settings after the "three dot ellipses".
    2. Also, your upload dialog wouldn't allow me to upload a .log or a .txt! Keeps coming back with "File format is not allowed". Pasting the latest console content here.....


    16:12:24.950 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    16:12:25.110 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.
    16:12:25.247 background.js:2 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    at y (background.js:2:9045)
    y @ background.js:2
    await in y (async)
    gke @ background.js:2
    (anonymous) @ background.js:2
    listener @ background.js:2
    broadcastState @ background.js:2
    updateState @ background.js:2
    connectWithDesktopApp @ background.js:2
    await in connectWithDesktopApp (async)
    reconnectWithDesktop @ background.js:2
    (anonymous) @ background.js:2
    setTimeout (async)
    Sge @ background.js:2
    oge @ background.js:2
    get-frame-manager-configuration @ background.js:2
    await in get-frame-manager-configuration (async)
    yde @ background.js:2
    r @ background.js:2
    16:12:25.253 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    16:12:25.254 background.js:2 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    at y (background.js:2:9045)
    y @ background.js:2
    await in y (async)
    gke @ background.js:2
    (anonymous) @ background.js:2
    listener @ background.js:2
    broadcastState @ background.js:2
    updateState @ background.js:2
    connectWithDesktopApp @ background.js:2
    await in connectWithDesktopApp (async)
    reconnectWithDesktop @ background.js:2
    (anonymous) @ background.js:2
    setTimeout (async)
    Sge @ background.js:2
    oge @ background.js:2
    get-frame-manager-configuration @ background.js:2
    await in get-frame-manager-configuration (async)
    yde @ background.js:2
    r @ background.js:2
    16:12:25.255 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    16:12:25.692 background.js:2 đź’« Looking for desktop app com.1password.1password
    16:12:25.693 background.js:2 📤 Sending message to native core <1365804665>
    16:12:25.910 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.
    16:12:25.911 background.js:2 đź’« Looking for desktop app com.1password.1password7
    16:12:25.913 background.js:2 📤 Sending message to native core <2321611446>
    16:12:25.915 background.js:2 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    at y (background.js:2:9045)
    y @ background.js:2
    await in y (async)
    gke @ background.js:2
    (anonymous) @ background.js:2
    listener @ background.js:2
    broadcastState @ background.js:2
    updateState @ background.js:2
    connectWithDesktopApp @ background.js:2
    reconnectWithDesktop @ background.js:2
    (anonymous) @ background.js:2
    setTimeout (async)
    Sge @ background.js:2
    oge @ background.js:2
    get-frame-manager-configuration @ background.js:2
    await in get-frame-manager-configuration (async)
    yde @ background.js:2
    r @ background.js:2
    16:12:25.916 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    16:12:25.918 background.js:2 Desktop app port disconnected. Error: Specified native messaging host not found.
    16:12:25.994 background.js:2 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    at y (background.js:2:9045)
    y @ background.js:2
    await in y (async)
    gke @ background.js:2
    (anonymous) @ background.js:2
    listener @ background.js:2
    broadcastState @ background.js:2
    updateState @ background.js:2
    connectWithDesktopApp @ background.js:2
    await in connectWithDesktopApp (async)
    reconnectWithDesktop @ background.js:2
    (anonymous) @ background.js:2
    setTimeout (async)
    Sge @ background.js:2
    oge @ background.js:2
    get-frame-manager-configuration @ background.js:2
    await in get-frame-manager-configuration (async)
    yde @ background.js:2
    r @ background.js:2
    16:12:25.994 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    16:12:25.995 background.js:2 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    at y (background.js:2:9045)
    y @ background.js:2
    await in y (async)
    gke @ background.js:2
    (anonymous) @ background.js:2
    listener @ background.js:2
    broadcastState @ background.js:2
    updateState @ background.js:2
    connectWithDesktopApp @ background.js:2
    await in connectWithDesktopApp (async)
    reconnectWithDesktop @ background.js:2
    (anonymous) @ background.js:2
    setTimeout (async)
    Sge @ background.js:2
    oge @ background.js:2
    get-frame-manager-configuration @ background.js:2
    await in get-frame-manager-configuration (async)
    yde @ background.js:2
    r @ background.js:2
    16:12:25.995 background.js:1 Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    I'm sorry for the ongoing trouble bobkoh.

    Can you send over the details as requested above so we can try to get to the bottom of things?

    Thank you in advance.

  • bobkoh's avatar
    bobkoh
    Occasional Contributor
    3 years ago

    I'm about to give up on 1Password. The repetitive prompts are killing me! a new tab opens prompting for the same master password AFTER signing in through the browser extension! Ugh!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    bobkoh,

    Apologies again for the trouble, I have removed the screenshot.

    Please let us know if there is anything else we can help with at all.

  • bobkoh's avatar
    bobkoh
    Occasional Contributor
    3 years ago

    I'll endure it for now -- it's just a matter of closing the extraneous browser tab. Will wait to see if a future release will rectify this behavior.

    Would you please DELETE my second screen-print above showing my email and parts of my secret key?

    Thank you for your attention.
    Bob

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey bobkoh,

    I'm sorry for the ongoing trouble.

    I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for getting back to me bobkoh, I'm sorry for the trouble.

    Can you check the version of 1Password in your browser that you have installed? The behaviour you are running into is an issue which I believe to be fixed in the latest updates.

  • bobkoh's avatar
    bobkoh
    Occasional Contributor
    3 years ago

    It's doing it again! I sign-in through the browser extension. A browser tab opens prompting for log-in (again). Please see attached screen-prints in the that order.

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After facing 6 months of issues with Face ID on iOS with no resolution, I have happily opened my Mac today to a new issue with 1Password. I can'y escape it. 1Pass was completely error free for YEARS!

\n\n

follow every single troubleshoot step, deleted, redownloaded, all that jazz. nothing.

\n\n

I don't know if I even want any help from this post as I am seriously considering moving on too another Password manager at this point.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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After facing 6 months of issues with Face ID on iOS with no resolution, I have happily opened my Mac today to a new issue with 1Password. I can'y escape it. 1Pass was completely error free for YEARS!

\n\n

follow every single troubleshoot step, deleted, redownloaded, all that jazz. nothing.

\n\n

I don't know if I even want any help from this post as I am seriously considering moving on too another Password manager at this point.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1750848699431":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1750848699431","value":{"title":"Query Handler"},"localOverride":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password 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1pass Mac safari completely down","moderationData":{"__ref":"ModerationData:moderation_data:70745"},"body":"

Hi @rharley

\n\n

I'm sorry to hear about the difficulty getting 1Password 8 connected with the Safari extension. Can you please try the following for me?

\n\n
    \n
  1. Open and unlock 1Password 8.
    2. \n
  2. In the menubar click Help > Troubleshooting > Fix Missing Safari Extension
    3. \n
  3. Open Safari and select Safari > Settings > Extensions, then make sure 1Password for Safari is enabled
    4. \n
  4. Click Edit Websites under 1Password for Safari and make sure \"for other websites\" is set to allow
    5. \n
  5. Right click on the 1Password icon in the Safari toolbar and select Settings, and enable \"Integrate with 1Password app\"
    6. \n
\n\n

Please let me know how it turns out.

\n\n

Ben

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