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MortalWombatUK's avatar
MortalWombatUK
New Contributor
8 months ago

1Passord not "connecting" [RESOLVED]

I have a "disconnected" icon in my Mac 1P window as shown below.

I am running MacOS 15.2 and version 8.10.58 of the 1P app. Internet connection is fine. What gives? I have clicked the "reconnect" option but no dice...

1Password Version: 8.10.58
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

macos

14 Replies

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  • ThomasV's avatar
    ThomasV
    New Contributor
    8 months ago

    Hello Support - 1Password is offline for me on all devices and when I hit reconnect nothing happens. I tried on multiple computers, my mobile phone and an iPad. I also tried via the cellular network and my local internet service and it will not connect. I also tried to use your chat support and that seems to be down as well. Is there some type of service issue happening right now? Thank you.

    1Password Version: 8.10.58
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Safari

  • Damnatus's avatar
    Damnatus
    Dedicated Contributor
    8 months ago

    Same issue here. Also with iOS.

    edit: fix works here

    • melchior's avatar
      melchior
      New Contributor
      4 months ago

      I am having the same issue now, May 21st 2025.

      1Password for Mac 8.10.76 (81076034)

      Has been like this all day.

      The server status monitor shows all is fine, and no recent problems...
      https://status.1password.com

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Hi melchior​, thanks for flagging this.

        I suspect the behavior you were seeing was related to a brief partial outage on the 21st. You can find the incident report on our status page for more information. If you're still running into any issues, just let us know. Thanks again!