In 1Password, Touch ID is grayed out. Restarting the MacBook, restarting 1Password, changing settings in System Settings then changing them back all don't have any effect.
Thank you for posting the Support ID. One of my colleagues will take a look and send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂
My MacBook was recently replaced and restored from a Time Machine backup. That might explain the state 1Password is in.
This is very likely the trouble. I'd like to ask you to create a diagnostics report from your device. When you write in please be sure to indicate this was a Time Machine restore. That will help make sure you get the appropriate set of directions.
Open 1Password.
Press command and comma. The 1Password preferences will open.
Tap Advanced.
Click Send Diagnostics.
Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
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1Password prompted me to upgrade from 7.9.9 to 7.9.10, stating that due to changes in Chromium, the browser extension would soon stop working in those browsers, but that if one was on an older machine and OS, one could continue to use the 1Password browser extension for Safari. \nI am running Safari 14.1.2 under MacOS 10.14.6 Mojave, and after upgrading to 1Password 7.9.10, the Safari browser extension stopped working. First, I received incessant warning pop-ups that \"SafariPluginUpdateNotifier quit unexpectedly\". I then \"Quit 1Password Completely\", quit Safari, and rebooted. Now, the SafariPluginUpdateNotifier warning is gone, but the 1Password extension in Safari is gone as well, and I cannot redownload it from Apple’s AppStore since the version there requires at least MacOS 10.15. Running \"Install Browser Extensions…\" from within 1Password 7 does not help; it neither produces an error message nor does it lead to the extension showing up in Safari.
\n\n
What can I do to remedy this?
\n\n
Below are the last lines from my Console log for 1Password (I tried to attach the whole log since last reboot, but neither .txt. nor .zip file format was accepted):
1Password prompted me to upgrade from 7.9.9 to 7.9.10, stating that due to changes in Chromium, the browser extension would soon stop working in those browsers, but that if one was on an older machine and OS, one could continue to use the 1Password browser extension for Safari. \nI am running Safari 14.1.2 under MacOS 10.14.6 Mojave, and after upgrading to 1Password 7.9.10, the Safari browser extension stopped working. First, I received incessant warning pop-ups that \"SafariPluginUpdateNotifier quit unexpectedly\". I then \"Quit 1Password Completely\", quit Safari, and rebooted. Now, the SafariPluginUpdateNotifier warning is gone, but the 1Password extension in Safari is gone as well, and I cannot redownload it from Apple’s AppStore since the version there requires at least MacOS 10.15. Running \"Install Browser Extensions…\" from within 1Password 7 does not help; it neither produces an error message nor does it lead to the extension showing up in Safari.
\n\n
What can I do to remedy this?
\n\n
Below are the last lines from my Console log for 1Password (I tried to attach the whole log since last reboot, but neither .txt. nor .zip file format was accepted):
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browsers, but that if one was on an older 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1Password 7.9.10 Safari extension not working (Mojave)","moderationData":{"__ref":"ModerationData:moderation_data:119795"},"body":"
Thank you @Albrecht
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I did send the diagnistics report in an email, and received this support ID:
\n\n
[#BBM-63831-849]
\n\n
Thank you for your continued support, \nAlbrecht Hofheinz
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Hey @Albrecht,
\n\n
Firstly, I strongly recommend upgrading your MacOS as soon as is convenient for you not only will it allow you to operate the latest versions of 1Password, you will also enjoy security updates and fixes from Apple for Safari and the entire operating system.
\n\n
In order for us to try and get things back up and running for you in the meantime could you send us an email containing the following report:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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