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1Password 7 keeps trying to update
I am still using 1password7 because the search and filter mechanism of 1password8 does not meet my personal preferences.
I have configured my 1password 7 app to not update automatically. But somehow it tries to update to (i guess 1password8) every time I start the app.
Below two logfiles where you can see it tries to upgrade to 1password8
The logfile on my disk shows the following: (2022-12-09.log)
24116 2022-12-09 06:54:41 0.002s INFO opw_app::app:169 > starting main role C:\Users\username\AppData\Local\1Password\app\7\1Password.exe v7.9.832 with hidden UI
24116 2022-12-09 06:54:41 0.198s INFO opw_app::managers::update_manager::updater:224 > update C:\Users\username\AppData\Local\1Password\1PasswordSetup-8.9.10.exe deleted
Within the setup directory I found the following log (1PasswordSetup-8.9.10_2022-12-09_07-57-06).
[2022-12-09 07:57:06.795714 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\username\AppData\Local\1Password\logs\setup
[2022-12-09 07:57:06.802467 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043
[2022-12-09 07:57:12.702240 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied)
[2022-12-09 07:57:20.512187 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\username\AppData\Local\1Password\app\8\1Password.exe
[2022-12-09 07:57:20.513440 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)
1Password Version: 7.9.832
Extension Version: 2.5.1
OS Version: Windows 21h2 19044.2251
Browser:_ Chrome
16 Replies
ag_mike_d1Password Team
Hello @pvanwelt1,
Thanks for your message and sending those logs. I've merged your discussion with that of @spauka, as you seem to be encountering a similar issue with 1Password attempting to update to version 8.
As mentioned previously, the automatic updates option will allow 1Password 7 to update within it's own version, but has no bearing on automatic updates to 1Password 8, as it is a different product.
Since you mentioned this was happening when ever you try so start 1Password 7, could you let us know if the same happens when you attempt to run it from the 1Password 7 application icon in your Windows Start menu? This is to confirm that your version 7 application shortcut is not somehow for a 1Password 8 installer.
Next, I'd like to get this to the team help look into this issue. Could I ask that you both email the 1Password 7 for Windows diagnostics report from your PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your emails please include the following details for each of you:
- A link to this thread:
https://1password.community/discussion/135867/1password-7-keeps-trying-to-updateforpvanwelt1 - A link to this thread:
https://1password.community/discussion/comment/667233/#Comment_667233forspaulka
You should each receive an automated reply from our BitBot assistant with your own Support ID number. Please post those numbers to this thread. Thanks!
ref: AFL-16994-867
- A link to this thread:
- ag_mike_d
Hello again @spauka,
I'm sorry for the delay and appreciate you getting back to me with these details about the 1Password 7 shortcut path. This looks correct and it is certainly odd that these messages are continuing to pop up. Are you able to confirm if this messaging happens while signing in or using 1Password 7 only, or is it completely random and happening at time while not using 1Password at all? Thanks!
Hey Mike
The shortcut is correctly linked to 1Password 7 in it's install directory. This is the link from the start menu:
"C:\Users<username>\AppData\Local\1Password\app\7\1Password.exe"I'm not sure why the 1Password 8 installer would be getting run, the messages seem to pop up at random times throughout the day. I can open and use 1password normally, I haven't seen any correlation with when the message appears.
For reference the version is 7.9.832
Thanks for the message re. local vaults. I've filled out the survey and would be very happy with a local hosting option :)
- ag_mike_d
Hello @spauka,
I'm sorry to hear of the troubles you've encountered. 1Password 7 is a different product from 1Password 8 and the automatic updates option will allow 1Password 7 to update within it's own version and has no bearing on the message your seeing.
I'm able to reproduce these messages while attempting to install 1Password 8 for Windows when version 7 is installed with active local vaults. Could you confirm that the shortcut you are using is for 1Password 7 itself and not linked to a version 8 installer? If you open 1Password 7 for Windows from the app listing when you press the Windows Key, do you still see these messages?
With regard to your question about support for local vaults in 1Password 8, I wanted to direct to you to this discussion about the future of local/standalone vaults.
Please let us know if you run into further troubles with version 7. Thanks!
Hi,
I keep getting prompted to upgrade to 1Password 8, even though I am not able to do so at the moment as I require access to local vaults. I've disabled auto-updates in the settings but I keep getting this prompt every day:
When I press no, I get the following prompt:
After pressing cancel, the prompt pops up again the next day.
How do I stop this from occuring, or alternatively is there any plan to support local vaults in 1Password 8?
Thanks
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
