1Password 8 - window disappears into background when clicking anyway

chrisdsearle – Perfect, thank you. :)

Last time (last night) I was able to use the interface via keyboard (tab, shift-tab, space to activate etc). Just not click on it with the mouse.

Normal popup "fill these fields" in the browser was also OK.

Will test next time the issue turns up.

chrisdsearle – Thanks! Let me know what you find out. It might prove useful in working out what the root cause is. :)

I will test the next time it happens :)

chrisdsearle – Do you find this also happens after the following?

• fully quitting 1Password by right-clicking the icon in the menu bar then choosing Quit
• logging out of your Mac and logging back in
• restarting your Mac

If you haven't already, could you try those (ideally, in that order) and let me know the outcome? That would be a big help. :)

Just to check that - I moved everything out of the way - then clicked onto 1password and dragged - it started showing a selection border on the desktop.

Really does seem like 1p is invisible to the mouse.

Did you get anywhere with this issue? Seeing the same (also ventura, v8.9.8).

It's as if its not accepting click input - whatever window is behind where you clicked in 1password jumps to the top as if it were clicked instead.

Will do, thanks!

Hi there Theuni

That doesn't sound right! It would be helpful if we could take a look at 1Password's logs while this happens, so I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Do not post your diagnostics report here.

With your email please include:

• A link to this thread: https://1password.community/discussion/135126/1password-8-window-disappears-into-background-when-clicking-anyway
• Your forum username: Theuni

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

— Grey