Forum Discussion

TanMusong's avatar
TanMusong
New Contributor
2 years ago

1Password 8.10.34 loads slowly in the network environment in mainland China.

When opening 1Password and clicking on an item, 1Password sends a request to play-fe.googleapis.com:443. However, *.googleapis.com is inaccessible in the network environment in mainland China. The it...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello TanMusong! 👋

I'm sorry that there's a delay when opening items in 1Password on your Android device. The team has been investigating an issue with 1Password loading items slowly in certain geographic areas and I'd like to ask a few questions to better understand that issue you're running into:

  1. Did you notice the slowness before updating to version 8.10.34? Or is it new to this version on your device?
  2. If you have access to a VPN/proxy, does the slowness still occur when connecting through that VPN/proxy?
  3. How did you determine that "play-fe.googleapis.com:443" is timing out? Are you using a specific network appliance to confirm this? Can you post a screenshot showing this data from that network appliance?

-Dave

ref: dev/core/core#23888