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Former Member's avatar
Former Member
3 years ago

1Password 8 desktop app won't unlock

Recently the 1Password 8 Desktop app on macOS has stopped accepting my master password, but I have not changed my master password.

The password works in the Safari extension, I've turned off 'Connect with 1Password in the browser', and I've checked that my password works to unlock my vault on the 1Password website.

1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 12.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=1Password%208%20Desktop%20App%20Not%20Letting%20Me%20Login

macos

3 Replies

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @etabetapie

    I'm happy that you were able to resolve the issue. šŸ™‚

  • Former Member's avatar
    Former Member
    3 years ago

    That did the trick, thanks!

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @etabetapie

    Sorry to hear you've had trouble with this. Double-check that you can find all the items you're expecting when you sign in to 1Password.com before proceeding any further. Assuming you can, follow the steps shown in this article to reset 1Password for Mac so that you can sign in again:

    ā˜ž How to reset the 1Password app on a specific device ā€” Mac ā€” 1Password 8

    If that doesn't seem to help, or you run into any other trouble, please let me know and I'll be able to direct you to the appropriate help. I look forward to hearing how you get on with that.

    ā€” Grey