1Password 8 for Mac is here - but still not a macOS application

Thanks snozdop. Appreciate the assist.

Well I'll be a greased weasel. Thanks for pointing that out, I am glad to hear it.

@olliedog If you scroll down the homepage for Tauri you'll see that 1Password is the first listed Premium Sponsor, and as can be seen here are by far the biggest financial donor.

They've said on these forums that they're continually evaluating it as a potential replacement for Electron for the front-end.

I can understand that as a complete rewrite, it is not possible to add in everything from the cumulative development of years that went into one now different app. Likely they had to make a choice of first including what is considered most essential as well as revisiting the app in general and deciding if any previous feature really should be included. Including everything they wanted in some initial release possibly wouldn’t have been possible without significant delay.

Still haven’t used the app much to have any general impressions. But indeed it is not very macOS like. For example the use of color compared to macOS. For the moment seems they decided they wanted one design across all platforms rather than adapting as much as possible to each, e.g. the large colored new item button looks out of place. Apple thinks such isn’t necessary for ease of use thus one doesn’t see colored toolbar icons in their guidelines. Not necessarily that Apple is correct in all design decisions but following guidelines and modifying the UI as such changes, I think many of us would prefer such.

Very well said AddVariety!

AddVariety, we’ll said.

1P_PeterG Thanks for your continued replies and explanations. I just want to get one thing clarified: how can a huge team of great developers like yourselves get to the point that a major version is being released without feature parity with the old version?

Don't get me wrong, after the initial disappointment of 8 not being a native macOS app, I see some fantastic features like the system-wide autofill for example. The new Watchtower implementation als seems much easier for non-tech-savvy users like the rest of my family.

However, I see quite a bit of things missing from 7: item count in sidebar and macOS App Store app (I've got my subscription over there even) just to name a few. Also: I find it extremely hard to digest that I couldn't find any explanation about missing features or the lack of an App Store app. And I've read both the beta blog post and release blog post of May 3, including searching the support pages and the rest of the website for an hour or more. For me, it's not just the fact that features are missing or I can't upgrade using the macOS App Store (yet?) but the complete lack of transparency from Agilebits on this part. I mean: just be open about it! There are lots of enthusiastic users using your product and transparency and communication is the primary key to keeping users attached in the long-term.

Yet, all communication and support pages seem to be along the lines of "look at our greatest 1Password version ever!" and actively fail to tell that there are some features missing and the fact there is no macOS App Store version. If you would've just made a single lined comment in the blog post pointing to a support page explaining what exactly is missing and why you don't have a macOS App Store version and whether that's "not yet" or "stopped with it full stop", that would be transparent. However, now us users need to go into the forums or socials and try and get a proper answer out of you guys this way. This is leaving a very, very sour taste in my mouth and unless I'm receiving proper feedback on this, I'm really on the verge of cancelling my subscription which is due to be renewed in just a few weeks.

I do believe you still have one of the best password managers, but it has gotten to the point where it comes across as arrogance. Maybe it isn't, but then it at the very least feels as if you actively went out of your way of not mentioning these topics to your users. I simply cannot understand why that would be done. Being transparent and just saying "here's what good/new in 8 and here's what's missing compared to 7 and coming later or not coming back at all" would've at least made us well-informed and given us an option to decide whether this route you've taken meets our own expectations of the product, yet now it feels as if you treat your users as sheeple who just have to follow your "fantastic product, the best we've ever created" no matter what.

If 1Password is Rust on the backend, I hope you are considering https://tauri.studio for an upcoming version, instead of Electron. Then you can have Rust on the frontend too, and all the cross-platform benefits of Electron without the bloat and sluggishness.

Hey folks,

Thanks for the thoughtful and considered responses here - they're genuinely appreciated. We of course want to be held to a high standard on every platform and will continue to work to exceed your expectations.

A few thoughts, at this point in the conversation:

• Scroll: we have a feature request open for this with our developers. If you'd like to cast a vote for it, let me know and I'll be happy to get that done on your behalf.
• Item counts in the sidebar: likewise, we have a feature request open for this too, and invite votes here as well.

While I can't promise that any particular feature will make it to a future update of 1Password, we on the customer support team do our best to convey your observations and sentiments internally in a way that's likely to result in an improved app experience. And we'll keep doing that! Moving on...

• search: this is an active area of improvement for us, which folks who have spent some time in the Desktop Betas forum will be familiar with. I don't have anything new to share on this yet, but we are considering the needs of multiple groups of users and working to provide the best experience possible. We get that search is really important.

My other disappointment is that some user complaints how 1Password 8 doesn't feel right are redirected, told by AgileBits: "This is the best version of 1Password yet!". That's true, though disrespectful of the specific criticisms.

We certainly don't intend any disrespect, and do consider the criticisms carefully (and often discuss them internally, at length). When we say things like "This is the best version of 1Password yet", it's because 1) we believe it! and 2) we are trying to keep perspective on the overall state of things, while still leaving the door open to continual feedback and critique. We want to keep things positive, constructive, and in perspective. But that in no way involves minimizing your concerns, and if you feel that's happening I hope you'll let us know.

I hope it's evident too, from the Beta development process, that we're taking your feedback seriously and continually working to out-do ourselves and improve our processes along the way. We'll keep paying attention to what you have to say!

edited: because I never get the Markup right the first time 😜

viswiz thanks for putting my not very constructive feedback into something concrete and actionable. I full agree with everything mentioned.

volts makes some great points I fully support too.