Forum Discussion

jhogendorn's avatar
jhogendorn
New Contributor
3 years ago

1Password 8 is lagging and crashing brave

The 1Password extension is very regularly making brave pause and halt. It can take very long times to respond/unlock/autofill. It particularly gets touchy when you go to save a login. I've had to jus...
browser extension
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi jhogendorn,

I'm sorry to hear you're experiencing this performance issue with 1Password in your Brave browser.

Could you please generate a diagnostics report so we can look at the logs to determine exactly what is happening:

https://support.1password.com/diagnostics/

Please can you also send over the 1Password extension logs: https://support.1password.com/cs/extension-console-log/

Please send these log files to support@1password.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

[#GDP-96156-326]

If you’re reading this and you are not jhogendorn, this Support ID is for jhogendorn only. Please ask us for your own if you also need help.

This will link it to our current conversation. Once we see it we should be able to better assist you. Thanks in advance!

-- Brendan

ref: GDP-96156-326