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Forum Discussion
1Password 8, Mac app, takes forever to actually fill UN/PW fields
Hi. I have always only used 1Password Mac app (without the extension as it seemed redundant). Could do everything I wanted, including creating logins and complex passwords on the fly.
I'm now running 1Password 8 (have been for a few months). Love the new interface. It's awesome. That said, some things have gotten progressively worse for me.
- I have always clicked Cmd-\ to get the pop-over and half the time it doesn't show up any more as of the past month. Reverting to Cmd-Shift-Space seems to get it to work. Not the biggest issue, but very hit or miss and annoying.
- The biggest problem I have is that when I finally select a credential, it will literally take 10-15 seconds on average to fill it. I sit. I wait. Sometimes it never actually finishes, but when it does it's ALWAYS greater than 5 seconds. This has been going on for at least a month now.
- Not being able to generate a new login and password out of the Mac app is absurd. How is that still not a feature? I've been told by support to go to a password generator website for this. Come on. Then manually create a login every time? Total reversion of functionality.
To re-iterate, I really care the most about #2 right now.
I'm running MacOS Monterey, 1Password 8, and Chrome (all of which are the latest versions as of the time of this post). I'm almost always quickly up to date.
THANK YOU for any help.
Cheers,
Al
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS Monterey 12.6
Browser:_ Chrome 106.0.5249.103
29 Replies
andrew_l_1P1Password Team
@nujwoo & @coltonidle,
Thanks so much for the additional details. I suspect you're both experiencing the same bug @AL13 surfaced. While I don't have a fix to share at the moment, we are actively investigating and looking for a solution. I've added you both to our internal tracker and, while I recognize it may not be plausible for everyone, one option is to use a different browser in the meantime as this behaviour only seems to affect Chrome.
I hope to have good news to share in the future, do let me know if you notice anything similar in other browsers!
ref: dev/core/core#17385
andrew_l_1P It happends in the browser (Chrome) and yes I'm using the browser extension for Chrome.
- andrew_l_1P
Hi @coltonidle 👋🏻
Thanks for sharing your idea, I can definitely see how it would be useful, especially in the face of this behaviour. To confirm you're experiencing the same bug affecting other users, could I ask if you're seeing this delay when filling apps or in a browser? If the latter, could you tell me which browser and if you're noticing it across different websites? If you're able to test multiple browsers, it would also help to know if you notice the same behaviour across them.
I'm sorry for any inconvenience this has caused and look forward to hearing more about what you're seeing so we can track it properly on our end. 👍🏻
ref: dev/core/core#17385
Came here to report the same issue + ask for a feature request.
While 1password is "thinking" can we add some sort of spinner or something so I know something is going on?
A common scenario since it hangs for like 10 seconds sometimes is that I think the autofill failed, then I switch tabs, and then it starts autofilling/asking me to update the autofill info for the wrong website.
Really annoying!
- andrew_l_1P
Thanks for the confirmation @AL13, I've sent a reply your way so look out for that. 🙂
Hi @nujwoo, sorry to hear you're experiencing something similar. Could I confirm if this happening with apps or in your browser? Are you using any of the 1Password browser extensions? Let me know and we can investigate further!
ref: DIM-52421-566
- andrew_l_1P
Hi @AL13 👋🏻
Thanks for your kind words about 1Password 8! I'm sorry to hear some parts of the experience aren't behaving as expected though, I'm happy to help. Regarding keyboard shortcuts,
command+\by default triggers autofill. If 1Password doesn't detect an app or website to fill, it'll open Quick Access. So you're spot on that if you want to reliably use Quick Access, the defaultcommand+shift+spaceshortcut is the better bet. Alternatively, you can edit these shortcuts in 1Password's preferences:The performance issue you describe certainly doesn't sound like what we envision. The next time it happens, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/134380/1password-8-mac-app-takes-forever-to-actually-fill-un-pw-fields
- Your forum username:
AL13
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can connect the two conversations. Hopefully that'll give us the information we need to figure out what's happening!
Lastly, I understand your point about the password generator. While one can be found in the latest 1Password browser extensions, this poses a problem for users who don't use those. We have an open feature request to bring a password generator to the app itself and so I've added a vote on your behalf. 👍🏻
Let me know if you have any questions, I'm looking forward to investigating further with you. 🙂
ref: IDEA-I-298
