1Password 8 Mac Electron App Experiment

1P_Ben 1P_PeterG dteare

I understand the frustration when things aren't happening as fast as one might like or aren't happening as requested.

No. That's not the problem. The problem is that you willingly break useful functionality, and go out of your way to defend the bizarre decisions. Sorry, defend is too strong of a word. What you do is say "we're sticking to what we've done", no explanations or rationale offered.

I posted in this thread 8 days ago concerning how we had accomplished one bit of customer feedback

Oh wow. You fixed accent colours. And it only took you 6 months from the original request. Only one, minor issue from 5 listed in the feedback. How about addressing the other points? I shudder to think how long it will take you to fix those.

I understand the frustration when things aren't happening as fast as one might like or aren't happening as requested. I promise the team will evaluate all the feedback we receive and do our best to incorporate it. I posted in this thread 8 days ago concerning how we had accomplished one bit of customer feedback. We're working on more every day. We can't always do precisely what customers ask us to do, but we're always trying to improve the experience, and customer feedback is a big part of that.

Ben

@dmitriid you forgot to mention the item count😉
From a well known, widely accepted standard implementation in all previous versions of 1PW to non existing, to one day of standard implementation to finally ‚we‘ve hidden the item count at two different, hard to find places‘

1P_Ben 1P_PeterG dteare

I'm I right in assuming that all customer feedback is thrown out of the window because "you know better"?

• Customers: "categories as dropdown are awkward and bad UX". You: "we don't care, we're keeping them"
• Customers: "the new 1Password Quick Access is nearly unusable, requires too many clicks to get anything done etc." You: "we don't care, click on those three vertical dots for more clicks"
• Customers: "the new search sucks compared to version 7, it creates an unusable dropdown instead of a filtered list, requires additional clicks etc.". You: "we don't care. Our great electron framework built for speed can't handle displaying filtered lists, so nah, not going to fix it"
• Customers: "can we re-arrange fields?" You: "yeah, maybe, it's high priority as we said a year ago, but it's so high priority that it will take another 5 years, or nah"
• Customers: "detailed descriptions of UX issues, https://1password.community/discussion/122629/15-minutes-of-use-some-feedback" You: "hahahaha, as if we cared, discussion closed"

You're welcome. 😃 I wish I could be more definitive as to when it'll be coming, but building in re-ordering of fields is a high priority item for the desktop team. There were a couple of other things we had to get out of the way first (.pkg installer for Mac, .msi installer for Windows, etc), but with most of that work wrapping up I'm hopeful re-ordering fields will be next up. We're also hoping to make some improvements to search.

Ben

Thank you for the info, Ben!

For sure I did prefer the looks of 1P v6 with it's fully light UI, compared to what v7 offers...

This attention to details will give more reasons to jump on v8 once some missing futures are back (ability to drag fields in items is #1 missing feature in my book).

macOS offers a systemwide accent color configurable by the user. Please use it.

Hi all,

The system accent color is now taken into consideration in the latest nightly build of 1Password 8 for Mac (80900003). 🎉

Ben

Hi @andrea123z, I'm sorry to learn that this has been your experience.

If you're open to it, I'd love to know what shortcuts aren't working so we can investigate that for you and prioritize fixes accordingly. Our objective, as always, is to provide you with a solution without peer - and we appreciate your feedback on how we're doing.

I'd like to add my 2cents to this thread saying that, to my regret, recently I found myself looking for alternatives like never before. Which is a shame. I used to love 1P and brought tens of people to it.

The user experience with 1P8 is a major step back compared to 1P7. I think many people complained/explained the different reasons why. For me, in a nutshell, it doesn't feel as slick as before and many shortcuts are just broken or a mess.

I haven't decided on the replacement yet, and I don't really want to, but it feels like just a matter of time until one of the next alternatives will stand out and the choice will be obvious.

I hope you guys address all the issues first and I drop all plans. But to be honest it feels like you should have really listened to your user base when it was still early enough to drop all the electron plans.

Hi objczl, I'm sorry to learn you feel that way. May I ask: have you tried 1Password 8?

It's true that some Electron apps are slow and take up lots of resources. 1Password 8, by contrast, typically takes up as much memory as the browser tab I'm writing in, it's fast, and includes features never before seen in a 1Password app (Universal Autofill, for starters - which makes use of deep integration with MacOS).

Again, I'd highly recommend you give it a try if you haven't already. If you have any specific critiques or aspects of the app you aren't satisfied with, we'll be happy to take that feedback. Let me know!