Forum Discussion

catagris's avatar
catagris
New Contributor
1 day ago

Being asked for password after Windows Hello

My issue is it will each time after windows hello ask for my password. At that point what was even the point? It to me feels like it doesn't work or something is broken. Either with my TPM, windows hello or 1password.

windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 hours ago

    Hello catagris​! 👋

    I'm sorry that Windows Hello isn't working as expected on your Windows PC. I've split your post into a new thread since the old thread hasn't had any activity for three years and the information there might be dated. 

    My issue is it will each time after windows hello ask for my password.

    That definitely isn't expected behaviour. If you unlock 1Password using Windows Hello then you shouldn't also be asked for your account password. So that the team and I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/being-asked-for-password-after-windows-hello/171144
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave