Forum Discussion

lagreca's avatar
lagreca
Occasional Contributor
6 months ago
Solved

1password 8 mac off appears offline

I'm getting the little red cloud icon with the slash through it, indicating that 1password is offline. When I click it to try to reconnect it just says its offline. I have internet and everything els...
macos
  • lagreca's avatar
    lagreca
    6 months ago

    RESOLUTION: I was logged into multiple 1password accounts. One of them had been disabled for payment and that was causing this whole error. 1Password support helped me in diagnosing this.

    I really wish the app would have told me such, or at least marked which account was offline.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello lagreca​! 👋

I'm sorry that you're seeing an offline indicator in the 1Password app on your Mac. Do you see an option labeled "Offline Items" in the sidebar in the app? If you do then then do see items list with issues after you click on that option? Stop here and let me know if you do. 

If you don't see "Offline Items" in the sidebar then make sure that your network, VPN, or security software isn't blocking any of the ports/domains that 1Password needs to communicate: 


If that still doesn't work, or you don't have any of those ports/domains blocked, then are you still able to log in to your 1Password account on 1Password.com (in the browser, not the app). 

-Dave