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Former Member
3 years ago1password 8 Master password will not work
I just got my mac mini back from apple after having the logic board replaced. No matter what I do the 1password 8 master password will not work. I have tried to uninstall 1password - will not work. I...
GreyM1P
1Password Team
3 years agoHey there @mancilg
When you say your account password "works on website vault", I take it that you can successfully sign in to 1Password.com?
If so, can you also check the following and let me know what happens in each case?
- what happens if you click the 👁️ reveal password button in the account password field? You'll need to enter at least one character for that button to appear.
- if you enter your account password into a text file and then copy and paste it into 1Password, does it work?
- do you have any accented or special characters in your account password? (Don't tell me what they are if so!)
Your account password should only include characters from this set:
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
0123456789
! " # $ % & ' ( ) * + , - . / \ : ; ? @ [ ] ^ _ ` { | } ~
a space, entered by pressing the Space bar
If you have any other characters in your account password, you should change it to only include those from the ASCII set above: How to change your 1Password account password.
Check those three things and let me know how things go. I'll be here if you need any further help. :)
— Grey