I just got my mac mini back from apple after having the logic board replaced. No matter what I do the 1password 8 master password will not work. I have tried to uninstall 1password - will not work. I...
By any chance, did you restore your Mac mini from a Time Machine backup? We have heard reports of Time Machine not correctly restoring the database, meaning your usual account password won't work to unlock it. It's not clear what the root cause of that is just now, but we're looking into it as best we can.
Check that all the items you would expect are on 1Password.com. If so, the best plan will be to reset 1Password on your Mac.
⚠️ Make sure you have a copy of your Emergency Kit or another signed-in device nearby to help you sign back in to your 1Password account on your Mac.
Assuming that you can find everything you need and you have a copy of your account details from your Emergency Kit or another device, you can follow these steps to reset 1Password on your Mac and sign in again: How to reset the 1Password app on a specific device.
I look forward to hearing how you get on with the above.
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8 Master password will not work","id":"message:71325","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:71325"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71325"},"body@stripHtml({\"truncateLength\":200})":" I just got my mac mini back from apple after having the logic board replaced. No matter what I do the 1password 8 master password will not work. I have tried to uninstall 1password - will not work. I...","body@stringLength":"633","rawBody":"
I just got my mac mini back from apple after having the logic board replaced. No matter what I do the 1password 8 master password will not work. I have tried to uninstall 1password - will not work. I have installed 1password 7 and it works fine - upgrade to 1password 8 and it will not work. master password works on website vault - 1passowrd 7 - on my windows 11 laptop - all my ios devices - just not my mac with 1passowrd 8. Not sure what else to try
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
I just got my mac mini back from apple after having the logic board replaced. No matter what I do the 1password 8 master password will not work. I have tried to uninstall 1password - will not work. I have installed 1password 7 and it works fine - upgrade to 1password 8 and it will not work. master password works on website vault - 1passowrd 7 - on my windows 11 laptop - all my ios devices - just not my mac with 1passowrd 8. Not sure what else to try
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
"},"Conversation:conversation:71325":{"__typename":"Conversation","id":"conversation:71325","solved":false,"topic":{"__ref":"ForumTopicMessage:message:71325"},"lastPostingActivityTime":"2022-10-04T08:08:36.000-07:00","lastPostTime":"2022-10-04T08:08:36.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:71325":{"__typename":"ModerationData","id":"moderation_data:71325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:71325_1":{"__typename":"Revision","id":"revision:71325_1","lastEditTime":"2022-10-04T04:18:27.000-07:00"},"ForumReplyMessage:message:71328":{"__typename":"ForumReplyMessage","id":"message:71328","conversation":{"__ref":"Conversation:conversation:71325"},"author":{"__ref":"User:user:17292"},"revisionNum":1,"uid":71328,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1password 8 Master password will not work","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71328"},"parent":{"__ref":"ForumTopicMessage:message:71325"},"body":"
@mancilg
\n\n
By any chance, did you restore your Mac mini from a Time Machine backup? We have heard reports of Time Machine not correctly restoring the database, meaning your usual account password won't work to unlock it. It's not clear what the root cause of that is just now, but we're looking into it as best we can.
\n\n
Check that all the items you would expect are on 1Password.com. If so, the best plan will be to reset 1Password on your Mac.
\n\n
⚠️ Make sure you have a copy of your Emergency Kit or another signed-in device nearby to help you sign back in to your 1Password account on your Mac.
\n\n
Assuming that you can find everything you need and you have a copy of your account details from your Emergency Kit or another device, you can follow these steps to reset 1Password on your Mac and sign in again: How to reset the 1Password app on a specific device.
\n\n
I look forward to hearing how you get on with the above.
","body@stringLength":"1155","rawBody":"
@mancilg
\n\n
By any chance, did you restore your Mac mini from a Time Machine backup? We have heard reports of Time Machine not correctly restoring the database, meaning your usual account password won't work to unlock it. It's not clear what the root cause of that is just now, but we're looking into it as best we can.
\n\n
Check that all the items you would expect are on 1Password.com. If so, the best plan will be to reset 1Password on your Mac.
\n\n
⚠️ Make sure you have a copy of your Emergency Kit or another signed-in device nearby to help you sign back in to your 1Password account on your Mac.
\n\n
Assuming that you can find everything you need and you have a copy of your account details from your Emergency Kit or another device, you can follow these steps to reset 1Password on your Mac and sign in again: How to reset the 1Password app on a specific device.
\n\n
I look forward to hearing how you get on with the above.
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1Password Team
