1Password 8 not accepting password. 1Password 7 OK

BobH

I thinking that most likely something happened to the database. I'd like to ask you to create a diagnostics report from your device. I feel fairly certain it's a database issue that we need to reset but let's not go tinkering under the hood without a sound troubleshooting report to guide us.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: BobH

• A link to this thread: https://1password.community/discussion/137522/1password-8-not-accepting-password-1password-7-ok

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!