1Password 8 on MacOS extremely sluggish / slow to respond
Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish state. Any idea why this may be happening? Thanks in advance!
About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel
About Mac: macOS Monterey version 12.5.1 (21G83)
1Password Version: 8.9.4 Extension Version: Not Provided OS Version: 12.5.1
Browser:_ Not Provided
Same here. I've just recently switched from 1P7 lifetime license to the 1P8 subscription model and that's the outcome I got :( I never had such issues with the old app version. That's what happens if you switch to Electron
i have the same Problem as XianNewman with my business account. I reinstalled 1password 8 according to ag_tommys instructions, but it didn't solve my problem. What I experienced is, that it gets sluggish if you have opened a lot of applications and the system, especially the RAM usage is on the limit. If I close most of the apps and then try to use it in chrome, then it works quick and as expected. I am using a MacBook Pro M1 2020 with 16 GB RAM, in combination with Chrome and Firefox. At the moment, 1password 8 is unusable for me and if this does not change in the near future, i unfortunately have to switch to another password manager although I love the app basically. I hope there will be a fix soon.
Sure we'll be happy to help. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Please also include a link to your questions and your username. It may help save you from needing to repeat them again.
1P_Tommy Thanks. Appreciate the offer of a workaround. Sadly, after trying this a week ago and observing the results, I can say the issue persists. Most often when I first try to unlock in Chrome after a period of inactivity and the most recent was over a 90 second hang during which the system "beachballs"
I really hope this is getting attention and priority from the development team as it's made 1Password (at least for me) substantially less usable.
I believe you've already collected diagnostics from other users but if helpful I would be willing to capture some as well when I can find time.
Please try a reinstall of the 1Password app and see if you notice an improvement. I had two users one here and one via email who indicated it helped them.
Be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit don't forget to record your password.
Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.
Quit all open web browsers, especially Safari.
Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit.
If 1Password 8 is not open then please continue on.
Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
@nujwoo, @Varkal, @stefans, @chinamax, XianNewman, and @craigday
I'm sorry that 1Password and your browser are hanging when using Quick Access. If you're still affected by this issue then I'd like to ask you to send in a diagnostics report so that we can investigate further:
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8 on MacOS extremely sluggish / slow to respond","id":"message:58311","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:58311","revisionNum":1,"repliesCount":29,"author":{"__ref":"User:user:15118"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:58311"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:58311"},"body":"
Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish state. Any idea why this may be happening? Thanks in advance!
\n\n
\n
About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel
\n
About Mac: macOS Monterey version 12.5.1 (21G83)
\n
\n\n\n\n
1Password Version: 8.9.4 \nExtension Version: Not Provided \nOS Version: 12.5.1 \nBrowser:_ Not Provided
","body@stringLength":"573","rawBody":"
Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish state. Any idea why this may be happening? Thanks in advance!
\n\n
\n
About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel
\n
About Mac: macOS Monterey version 12.5.1 (21G83)
\n
\n\n\n\n
1Password Version: 8.9.4 \nExtension Version: Not Provided \nOS Version: 12.5.1 \nBrowser:_ Not Provided
\n","kudosSumWeight":0,"postTime":"2022-09-19T13:09:00.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:58311_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3151},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...tate. Any idea why this may be happening? Thanks in advance! \n\n \n About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel \n About Mac: macOS Monterey version 12.5.1 (21G83) \n \n\n \n\n 1Password...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMzMA","node":{"__ref":"ForumReplyMessage:message:58330"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyOQ","node":{"__ref":"ForumReplyMessage:message:58329"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyOA","node":{"__ref":"ForumReplyMessage:message:58328"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyNw","node":{"__ref":"ForumReplyMessage:message:58327"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyNg","node":{"__ref":"ForumReplyMessage:message:58326"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyNQ","node":{"__ref":"ForumReplyMessage:message:58325"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyNA","node":{"__ref":"ForumReplyMessage:message:58324"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyMw","node":{"__ref":"ForumReplyMessage:message:58323"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyMg","node":{"__ref":"ForumReplyMessage:message:58322"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyMQ","node":{"__ref":"ForumReplyMessage:message:58321"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMyMQ","hasPreviousPage":true,"startCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw1ODM0MCw1ODMzMA"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:58311":{"__typename":"Conversation","id":"conversation:58311","solved":false,"topic":{"__ref":"ForumTopicMessage:message:58311"},"lastPostingActivityTime":"2023-01-21T23:49:56.000-08:00","lastPostTime":"2023-01-21T23:49:56.000-08:00","unreadReplyCount":29,"isSubscribed":false},"ModerationData:moderation_data:58311":{"__typename":"ModerationData","id":"moderation_data:58311","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:58311_1":{"__typename":"Revision","id":"revision:58311_1","lastEditTime":"2022-09-19T13:09:00.000-07:00"},"CachedAsset:theme:customTheme1-1752756450229":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756450229","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Same here. I've just recently switched from 1P7 lifetime license to the 1P8 subscription model and that's the outcome I got :( I never had such issues with the old app version. That's what happens if you switch to Electron
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i have the same Problem as XianNewman with my business account. I reinstalled 1password 8 according to ag_tommys instructions, but it didn't solve my problem. What I experienced is, that it gets sluggish if you have opened a lot of applications and the system, especially the RAM usage is on the limit. If I close most of the apps and then try to use it in chrome, then it works quick and as expected. I am using a MacBook Pro M1 2020 with 16 GB RAM, in combination with Chrome and Firefox. At the moment, 1password 8 is unusable for me and if this does not change in the near future, i unfortunately have to switch to another password manager although I love the app basically. I hope there will be a fix soon.
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Sure we'll be happy to help. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Please also include a link to your questions and your username. It may help save you from needing to repeat them again.
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1P_Tommy Thanks. Appreciate the offer of a workaround. Sadly, after trying this a week ago and observing the results, I can say the issue persists. Most often when I first try to unlock in Chrome after a period of inactivity and the most recent was over a 90 second hang during which the system \"beachballs\"
\n\n
I really hope this is getting attention and priority from the development team as it's made 1Password (at least for me) substantially less usable.
\n\n
I believe you've already collected diagnostics from other users but if helpful I would be willing to capture some as well when I can find time.
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Please try a reinstall of the 1Password app and see if you notice an improvement. I had two users one here and one via email who indicated it helped them.
\n\n
\n
Be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit don't forget to record your password.
\n
\n\n
Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.
\n\n\n
Quit all open web browsers, especially Safari.
\n
Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit. \n\n
\n
If 1Password 8 is not open then please continue on.
\n
\n
Drag 1Password from the Applications folder to the Trash. Do not use an \"app cleaner\" or \"uninstaller\" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
Quit any open web browsers and then install 1Password.
\n
Open and unlock 1Password before opening your web browser.
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Same here. Noticed recently on two recent M1 macs with latest MacOS versions and Chrome versions. Please prioritize fixing this!
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Thanks @Varkal, I can confirm we've received it. 🙂
\n\n
ref: KNJ-16589-352
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1P_Dave As requested, my support number [#KNJ-16589-352]
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@nujwoo, @Varkal, @stefans, @chinamax, XianNewman, and @craigday
\n\n
I'm sorry that 1Password and your browser are hanging when using Quick Access. If you're still affected by this issue then I'd like to ask you to send in a diagnostics report so that we can investigate further:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
ref: dev/core/core#17385
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1P_Dave Sending you diagnostic reports still is the thing to do ?
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Moderator
andrew_l_1P1Password Team
