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Forum Discussion
parekh
4 years agoOccasional Contributor
1Password 8 on MacOS extremely sluggish / slow to respond
Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish s...
1P_Tommy
Moderator
4 years agoPlease try a reinstall of the 1Password app and see if you notice an improvement. I had two users one here and one via email who indicated it helped them.
- Be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit don't forget to record your password.
Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.
- Quit all open web browsers, especially Safari.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit.
- If 1Password 8 is not open then please continue on.
- Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
- Restart the Mac.
- Download 1Password 8
- Quit any open web browsers and then install 1Password.
- Open and unlock 1Password before opening your web browser.