Forum Discussion

parekh's avatar
parekh
Occasional Contributor
4 years ago

1Password 8 on MacOS extremely sluggish / slow to respond

Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish state. Any idea why this may be happening? Thanks in advance!

  • About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel
  • About Mac: macOS Monterey version 12.5.1 (21G83)

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Not Provided

29 Replies

  • Former Member's avatar
    Former Member

    I have also experienced this problem several times now. Exactly how XianNewman describes it.

  • XianNewman's avatar
    XianNewman
    New Contributor

    For me, it's unusable.

    It takes 10-20 seconds for ⌘\ to respond, then another 10-20 seconds for the password to autofill. I'm using a 2021 Macbook Pro with M1 Pro and 16GB memory.

    I've downgraded to 1Password 7 while I explore alternative password managers. Unfortunate, since I've used (and praised) 1Password since its infancy, and was about to upgrade to a Business subscription for my company.

  • Former Member's avatar
    Former Member

    I'm having this problem as well

  • Former Member's avatar
    Former Member

    Yes, same here. It's almost unusable.
    I'm on 12.6 and have a 13-inch Macbook Pro 2020 16GB, 2gh quad-core i5.
    It used to run well on 1password 7.

  • Former Member's avatar
    Former Member

    Same issue here on a 2021 Macbook Pro M1 Max 64 Go (macOs 12.6).
    Near 15 seconds to autofill, and all Chrome windows freeze

  • Former Member's avatar
    Former Member

    Same here. Too slow on 'cmd + \'. I'm using iMac 2020, 64GB RAM, macOS 12.4.

  • @cmwcatx

    That definitely doesn't sound right. I'd like to ask for a diagnostics report from your Mac so that we can investigate further:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member

    I'm running MacOS Monterey 12.6 on a Mac Studio (M1 Ultra w/64GB) and if I hit "CMD \" from within Chrome OR Safari it takes 6 to 8 seconds for the 1password dialog window to appear (or for it to autofill the form). Is it possible to downgrade back to 1Password 7?

  • Hello parekh! 👋

    I'm sorry to hear that 1Password 8 is running slowly on your Mac. Can you update macOS to version 12.6 to see if that might resolve the issue: Update macOS on Mac - Apple Support (CA)

    If you're still seeing the same issue after updating and restarting your Mac then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!