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Former Member's avatar
Former Member
3 years ago

1Password 8 stops responding to mouse/keyboard events (seems to lock?)

Hey,

Just upgraded to 1password 8, decent so far.

Have this really weird issue that happens 5-10 times a day where the 1password windows disappears, after clicking 1password again it's locked up and refuses to take any events.

I recorded a video: https://files.anderstorpsfestivalen.se/dump/fcs.mp4

1Password Version: 1Password for Mac 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.6
Browser:_ Not Provided

macos

2 Replies

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @skrj1skjaffgg

    Yes, please do that. I would suggest adding in a diagnostic report to cut down on a reply asking for one. Please include the video as part of your message. Please do not send a link to the video.

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    3 years ago

    Hello 1Password team, should I email for support instead?