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albertico's avatar
albertico
New Contributor
2 years ago

1Password Android application no longer working on Chromebook

Hi,

The 1Password Android application used to work with the Lenovo C13 Yoga Chromebook but it stopped working. The Android app is available in the Play Store and you can install it but it immediately crashes when you attempt to run it. What's going on? I do have and use the 1Password Chrome extension but in some cases the Android app is way more practical. The Chrome extension takes a little bit too much time to open big vaults and feels laggy at times.

How can we get the Android app to work again? Is anyone else having issues with the Android app on a Chromebook?

Thanks,

-Alberto

1Password Version: 8.10.6
Extension Version: 2.11.0
OS Version: ChromeOS 112.0.5615.134
Browser:_ Chrome

android

14 Replies

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  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @liable5800 thanks for confirming that! I'm glad to hear you're up and running again. I'll be sure to pass your thanks along to the dev team.

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Timothy It seems to be working now. Thanks for fixing the issue! 😀

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello everyone. I just wanted to share that we have included a fix for the issue in our most recent beta release of 1Password for Android, version 8.10.8-24. When you have the chance to update, let us know if you continue to encounter a crash or any other unexpected behavior. Thanks!

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @liable5800 – It looks like there's been some progress on this issue in the last few days, and although there's no guarantee of when the fix will be released, things are moving in the right direction, so I'd suggest keeping an eye on our release notes when new versions are released:

    ☞ 1Password Releases – Android – What's New

    Look for issue number #21946 or !17842 in the notes to see information about this specific bug.

  • Former Member's avatar
    Former Member
    2 years ago

    It’s been over a month since this bug was reported. When is this going to be fixed?

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Claudio7ita, thanks for joining the conversation.

    You can keep an eye on our 1Password for Android release page for when that fix is available: 1Password Releases.

    As mentioned above, using the 1Password extension and the web interface on 1Password.com can help bridge the gap until it is the beta and production channels.

    Let us know if we can help with anything else!

  • Former Member's avatar
    Former Member
    2 years ago

    Hi, I have the same problem with the Android version, I am running the last version both of 1Password for Android and the Chrome OS on my Chromebook.
    Waiting for an update.
    Thanks