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Former Member's avatar
Former Member
3 years ago

1Password app is locked to an acount i no longer have - uninstalling does not help

1password application comes up with icon and password prompt. this is for an account i no longer have.
remove 1password from windows using "add or remove program" and reinstalling does not help.
1password after reinstall comes back to the same prompt linked to the old account. there is no menu option to change accounts

advise what garbage I have to clean off - registry, app data to get a clean slate

1Password Version: 8
Extension Version: Not Provided
OS Version: windows 11
Browser:_ Not Provided

windows
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app is locked to an acount i no longer have - uninstalling does not help","id":"message:122903","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:122903","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:122903"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:122903"},"body":"

1password application comes up with icon and password prompt. this is for an account i no longer have.
\nremove 1password from windows using \"add or remove program\" and reinstalling does not help.
\n1password after reinstall comes back to the same prompt linked to the old account. there is no menu option to change accounts

\n\n

advise what garbage I have to clean off - registry, app data to get a clean slate

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser:_ Not Provided

","body@stringLength":"590","rawBody":"

1password application comes up with icon and password prompt. this is for an account i no longer have.
\nremove 1password from windows using \"add or remove program\" and reinstalling does not help.
\n1password after reinstall comes back to the same prompt linked to the old account. there is no menu option to change accounts

\n\n

advise what garbage I have to clean off - registry, app data to get a clean slate

\n\n
\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser:_ Not Provided

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1Password app is locked to an acount i no longer have - uninstalling does not help","moderationData":{"__ref":"ModerationData:moderation_data:122904"},"body":"

Hello @mikejohnson02,

\n\n

Thanks for your message and I'm sorry to hear of the troubles you've been encountering with an account you no longer use.

\n\n

Do you currently have another account you are signed into in 1Password 8 for Windows? If so, you can try following the steps here to Sign out of 1Password for the account you'd like to remove.

\n\n

If you need further assistance, just let know. We'll be happy to help!

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