Forum Discussion

Former Member's avatar
Former Member
2 years ago

1password App keeps stopping on Chromebook

I am using 1password on Chromebook (Acer Spin 713)

All was good until about a week ago, when the app window collapses as soon as the app is launched. The operating system is aware of the failure and comes up with the error window . I have closed the app and even removed and reinstalled the app so I am currently on 8.10.7.
The operating system was not upgraded between the app working and not working and I had not added any new apps or changed configuration in the weeks before the failure. So in effect nothing has changed.

I have now upgraded the os to 114.0 5735.119

Any ideas , I have other options but the chomebook is usually my goto device.

1Password Version: 8.10.7
Extension Version: 8.10.7
OS Version: 114.0 5735.119
Browser:_ Chrome
Referrer: forum-search:Chomebook failure

linux
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @MasonDixon ā€“ Great! We'll be here if you need anything. :)

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks , Its looking good so far using the Beta version so hopefully all sorted but will feedback in a few days on anything I have found.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @MasonDixon

    If you're not seeing "Linux files" in the sidebar, then that means you don't have the Linux container turned on, which would suggest you're not using 1Password for Linux on your Chromebook, but 1Password for Android instead.

    We have heard reports of 1Password for Android failing to start correctly on Chromebooks, so try the beta version of it, and let me know if that helps:

    ā˜ž Use 1Password beta releases ā€“ Android

    If you're still running into trouble with the beta version of 1Password for Android on your Chromebook, let me know and I can look into it further with you.

  • Former Member's avatar
    Former Member
    2 years ago

    I don't see the Linux Files icon , but have found the 3 dots and selected "Show hidden files" . But from there cannot find the .config folder . Here is the screenshot when I press Shift + Alt+M Do I need to have the Linux Development Environment to be switched on. ?

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @MasonDixon

    Thanks for confirming that. Could you gather some logs and send them over to us? Here's what to do:

    1. Open the Files app by pressing Shift + Alt + M (note: this won't work if you're in a Linux app)
    2. Choose "šŸ§ Linux files" in the sidebar under "My files".
    3. Click the ā‹® three-dot menu in the top-right corner and turn on "Show hidden files".
    4. Double click the .config folder, then 1Password.
    5. Right-click the logs folder and choose "Zip selection".
    6. Email the resulting zip file to support+forum@1password.com and you'll get a reply from BitBot containing a conversation number, which looks like [#ABC-12345-123]. Paste that conversation number here and I'll be able to find your email to make sure it goes to the right team.

    I look forward to hearing from you. :)

    ā€” Grey

  • Former Member's avatar
    Former Member
    2 years ago

    Thanks for your interest - Currently I am using my Chromebook using Linux.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @MasonDixon

    Did you install the Android version of 1Password through the Play Store on your Chromebook, or set up the Linux environment and install 1Password for Linux? Troubleshooting each of these would be a different process, so let me know and I can direct this query to the right place. :)

    ā€” Grey