Forum Discussion

kmattoo's avatar
kmattoo
New Member
20 hours ago

1Password App not working

Hi, Have a windows11 pro machine, and my 1password program is not loading anything.  I'm getting a blank screen after typing in my password.  My browser plug in works fine however. I've attempted t...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
4 hours ago

Hi kmattoo​, I'm sorry to hear that you're running into a blank screen after entering your account password to unlock the desktop app, and disabling hardware acceleration hasn't helped.

I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC, so our team can take a closer look. You can generate this from Settings > Advanced > Send Diagnostics.

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-app-not-working/167689
  • Your forum username: kmattoo


You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!