Forum Discussion

Renovatio_j's avatar
Renovatio_j
New Contributor
10 months ago

1Password App Windows 11 PC Will not start or open

If i try to start the 1Password app, it closes down immediately and won't even open up. The Browser extension works though on Chrome. Version of app: 8.10.62   I need help to solve this please.
windows
Renovatio_j's avatar
Renovatio_j
New Contributor
10 months ago

Hell@1P_Dave,

i dont even have an icon showing up to be able to try the suggested solution.

If I have the task manager opened I can see that 1Password app opens for a few seconds and automatically closes again. I do not see a window though.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Renovatio_j 

I'm sorry that those steps didn't work for you and that 1Password is still failing to open. To investigate this further, I'd like to ask for some log files from your end. Follow these steps: 

  1. Press Win + R to open the Run dialog.
  2. Copy and paste this into the Run dialog and then press Enter: %localappdata%\\1Password\\logs 
  3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. If you’re using Windows 11, right-click and choose Show More Options > Send to > Compressed (zipped) folder).


Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-app-windows-11-pc-will-not-start-or-open/152030/replies/152069 
  • Your forum username: Renovatio_j

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave