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MonkeyHarp's avatar
MonkeyHarp
Occasional Contributor
4 years ago

1Password autofills Android banking app password but not the user id

I use Android app "FirstBank Mobile Banking". On the login, there is no 1Password pop-up. When I tap the user id field - nothing, but when I tap the password field, 1Password pops up just fine and I ...
android
Anonymous's avatar
Anonymous
4 years ago

Hi MonkeyHarp,

I'm sorry to hear you're having trouble filling. Would you mind doing some tests to help pinpoint what the issue could be?

  1. Adjust your 1Password on Android filling settings (Settings > Autofill) to only have Autofill enabled
  2. Try filling into the the app you're having trouble with and report the result
  3. Now adjust your filling settings to only have Accessibility enabled
  4. Try filling into the the same app again and report the result
  5. Now enable both Autofill and Accessibility
  6. Try filling into the the same app again and report the result

In the mean time, you can also use the https://support.1password.com/getting-started-android/#drag-and-drop-to-fill-in-other-apps in split screen mode.