The current build on the Store is crashing when the app attempts to prompt for the fingerprint unlock. I need to kill the app and open it again to get it working, otherwise, it keeps crashing. It has happened multiple times since last night (after I updated the app via Store) and on multiple websites. I'm on a Samsung S23 Ultra up to date and was using Brave Browser. 1Password Version: 8.10.32 Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided

I have a similar problem on my Pixel 8 pro except it crashes after selecting the login item. If I force stop the 1P app eventually Android reports the app has crashed offering app info or close app options.

Same on S20. Try disable "Show passkey suggestions" in Autofill. Mine nerver crashed again after this option is off.

Some additional info. I go to a website for login, the suggestion appears in Samsung's keyboard context, then when I click the suggested login, everything crashes. If I manually kill the 1P process and try again it works. If I insist without killing the process, eventually Android sends a message like "1Password continues to crash" (not with those exact words)...

Hello loggor! 👋 I'm sorry that 1Password is crashing on your Samsung S23 Ultra. I'd like to ask you to create a diagnostics report from your Android device: Sending Diagnostics Reports (Android) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/145498/1password-beta-constant-crash-on-android Your forum username: loggor Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave

1P_Dave BKG-68583-114 Btw check if it's not related to https://1password.community/discussion/144031/autofill-freeze-after-unlock#latest though this one happens after I use the biometric unlock, while the new (crashing) happens before the biometric unlock.

1Password BETA Constant Crash on Android

11 Replies

1P_Dave
Moderator
2 years ago
Hello everyone,

Our developers have released fixes for a few different crash issues in the latest beta updates to 1Password for Android: How to keep 1Password up to date

Please update 1Password to the latest version. If you still see a crash after updating then let me know and I can investigate further.

-Dave

ref: dev/core/core#29361
drekula
Occasional Contributor
2 years ago
Confirming hanzh suggestion to disable "show passkey suggestions" in AutoFill resolves the issue for Chrome and other apps. I'm using Pixel 7 Pro.
loggor
Dedicated Contributor
2 years ago
I moved back to Stable. 1P Beta on Android is very unstable these days.
hanzh
New Contributor
2 years ago
Same on S20. Try disable "Show passkey suggestions" in Autofill. Mine nerver crashed again after this option is off.
brianlloyd
New Contributor
2 years ago
JIV-49187-531

Samsung S22
Brizee
New Contributor
2 years ago
+1 on MH58's repro on Pixel 7 Pro
Looks like no one with those steps/a Google device has submitted a diagnostic yet so fired in another.

SAX-64974-675
dserodio
Dedicated Contributor
2 years ago
I'm having the same problem on a Galaxy S23+. I just sent the diagnostics report, ticket ID VWT-96989-877
MH58
New Contributor
2 years ago
I have a similar problem on my Pixel 8 pro except it crashes after selecting the login item. If I force stop the 1P app eventually Android reports the app has crashed offering app info or close app options.
loggor
Dedicated Contributor
2 years ago
1P_Dave

BKG-68583-114

Btw check if it's not related to https://1password.community/discussion/144031/autofill-freeze-after-unlock#latest though this one happens after I use the biometric unlock, while the new (crashing) happens before the biometric unlock.
1P_Dave
Moderator
2 years ago
Hello loggor! 👋

I'm sorry that 1Password is crashing on your Samsung S23 Ultra. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/145498/1password-beta-constant-crash-on-android

Your forum username: loggor

Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave