Forum Discussion

_pk's avatar
_pk
New Contributor
2 years ago

1Password Browser Extension in Edge No Longer Integrates with Windows 10 1Password Desktop App

The integration between the desktop app and the browser extension is no longer working. When I check the box in the 1Password extension settings to Integrate this extension with the 1Password desktop app, I'm shown an error.

As a result, unlocking the browser extension from the 1Password desktop app is not working properly (and probably a host of other features I haven't yet identified).

1Password Version: 8.10.30
Extension Version: 2.23.3
OS Version: Windows 10 22H2 Build 19045.4291
Browser: Edge

browser extension

3 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello _pk.

    I've located your support ticket, and we will get in touch with you as soon as possible about this issue. Let's continue the conversation there, I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: ZNE-27735-295

  • _pk's avatar
    _pk
    New Contributor
    2 years ago

    My support ticket ID is ZNE-27735-295.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello _pk, thank you for writing in. I'm sorry about the problem you're bumping into with 1Password.

    It sounds like a communication issue between 1Password in the browser and the 1Password desktop app.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/145660
    • Your forum username: _pk
    • A diagnostics report and a console log:
    • First, please recreate the issue you're experiencing.
    • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
    • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
    • Attach both files to your email.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon